Returns & Refunds

Return & Refund Policy

Last Updated: July 8, 2026

At LucidBlanks Wholesale, we are committed to providing premium-quality apparel and exceptional customer service. Because our wholesale products are purchased for resale or business use, all wholesale orders are considered final sale. Please review our policy carefully before placing an order.

Wholesale Orders Are Final

All wholesale purchases made through LucidBlanks Wholesale are final sale.

We do not accept returns, exchanges, or cancellations once an order has been processed or shipped. This policy allows us to maintain competitive pricing and efficient inventory management for all wholesale customers.

Reporting Order Issues

If your order arrives with any of the following issues:

  • Incorrect item(s)
  • Incorrect size(s)
  • Incorrect color(s)
  • Manufacturing defects
  • Items damaged during transit
  • Missing products from your shipment

you must notify our team within 7 calendar days of the recorded delivery date.

Requests submitted after the 7-day reporting window may not be eligible for review.

To report an issue, please contact our customer support team and include:

  • Your order number
  • A description of the issue
  • Clear photos of the affected product(s)
  • Photos of the original packaging (if applicable)

Providing complete information helps us resolve your claim as quickly as possible.

Approved Claims

If we determine that an error occurred on our end or a product has a verified manufacturing defect, LucidBlanks may, at our sole discretion:

  • Ship replacement merchandise, subject to inventory availability
  • Issue store credit for the value of the affected item(s)
  • Provide another appropriate resolution based on the circumstances

Refunds are generally not issued for wholesale orders.

Non-Returnable Items

The following are not eligible for returns, refunds, exchanges, or replacement unless they are determined to have a manufacturing defect or fulfillment error:

  • Products ordered in the wrong size
  • Products ordered in the wrong color
  • Buyer's remorse
  • Unsold inventory
  • Minor variations in color due to monitor or screen settings
  • Minor variations in garment measurements that fall within normal manufacturing tolerances
  • Normal fabric characteristics or texture
  • Damage resulting from improper washing, printing, embroidery, decoration, storage, or handling after delivery

Shipping Damage

If your shipment arrives visibly damaged, please:

  1. Take photos of the shipping carton before opening it.
  2. Photograph any damaged products.
  3. Contact us within 7 days of delivery.

We may require this documentation to assist with carrier claims.

Missing Packages

If your tracking information shows your package as delivered but you have not received it, please contact the shipping carrier first.

If additional assistance is needed, reach out to our support team within 7 days of the marked delivery date, and we will do our best to assist with the investigation.

Inspection of Goods

Customers are responsible for inspecting all merchandise immediately upon delivery.

Please verify:

  • Product quantities
  • Sizes
  • Colors
  • Overall condition

Do not distribute, decorate, print, embroider, wash, or resell merchandise until it has been inspected. Decorated or altered products cannot be reviewed for claims related to manufacturing or fulfillment issues.

Manufacturing Tolerances

Due to the nature of garment manufacturing, slight variations may occur between production batches.

These may include:

  • Minor color differences
  • Small measurement variances
  • Fabric texture differences
  • Stitching or finishing variations within accepted industry standards

These normal production tolerances do not qualify as defects.

Limitation of Liability

LucidBlanks Wholesale is not responsible for any indirect, incidental, or consequential damages arising from the use, resale, decoration, or modification of our products.

Our liability is limited to the replacement, store credit, or other resolution approved by LucidBlanks for verified product or fulfillment issues.

Contact Us

If you need to report an issue with your wholesale order, please contact our customer support team within 7 calendar days of delivery.

Please include your order number, a detailed explanation of the issue, and supporting photos so we can review your request promptly.

We appreciate your business and thank you for choosing Lucidblanks Wholesale.